On-time performance (OTP), otherwise known as schedule adherence, should not just be a number. Poor OTP should be a call to action. Passengers’ lives are affected when we don’t keep promises and fail to adhere to the printed timetable. They don’t get to work on time, so their jobs (or wages) are at risk. Students miss class. Missed medical appointments can result in serious health issues for passengers, and increased costs for the health care industry.
