The survey found that global business lockdowns had highlighted the time and cost savings available to decision-makers willing to make the leap away from traditional management processes heavily reliant on paperwork.
35% of respondents said the use of manual processes caused delays, 30% said quotations took too long while 20% complained that booking processes were cumbersome.
42% of survey takers also reported they were now looking to upgrade their systems by investing in the further digitalization of their international shipment processes.
