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USDOT announces proposal to require airlines to refund fees for missing bags, services

July 13, 2021

The U.S. Department of Transportation (DOT) announced Friday that it was proposing a new rule that would require airlines to refund fees for checked bags and ancillary services if consumers pay for services they do not receive.

According to the proposed rules, if a consumer’s bags are significantly delayed, or the consumer pays for advanced seat selection or wi-fi and doesn’t receive those services, fees paid for those services should be refunded.

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