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Transit Industry Survey Finds Customer Experience is Vital

September 24, 2018

Leaders at transit agencies throughout the country crave a better passenger experience, improved modal integration, integrated apps, ride-hailing solutions under their own brand, and first- and-last mile options to connect people to transit, according to a new survey.

Many also struggle with how to pay for the improvements they desire in an era of tight budgets and constrained resources.

These are some of the results from a comprehensive survey Transdev conducted recently in five countries with Ipsos, a global market research firm.

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