According to a new report from the U.S. Department of Transportation, consumer air travel service complaints are up nearly 270 percent above what they were before the COVID-19 pandemic.
The Air Travel Consumer Report (ATCR) for the month of June and the second quarter of 2022 looked at airline operational data on on-time performance, consumer complaints received, mishandled baggage, and mishandled wheelchairs and scooters. Complaints increased nearly 35 percent from May to June.
