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Survey: Shippers More Dissatisfied with Carriers’ Service Quality

June 28, 2018

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The level of customers’ satisfaction with the service quality of container shipping companies has dropped since 2016, according to the shipper satisfaction survey conducted by Drewry and the European Shippers’ Council (ESC).

And now, the exporters, importers and freight forwarders see the service quality as more problematic, the survey finds.

The second annual survey revealed that the 400 shippers and forwarders who took part rated the service of container shipping lines with a score of 3.2 on average on a scale of 1 (very dissatisfied) to 5 (very satisfied).

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