FedEx Corp. said it will rescind its money-back guarantee on its U.S.-based air services for the upcoming peak holiday shipping season, nearly seven months after restoring them.
Effective Nov. 1, FedEx (NYSE: FDX) will suspend the guarantee on nine air services, with three being international flights to and from the U.S., according to a post on its website. The guarantees will be restored on Jan. 16, FedEx said. This coincides with the expected end of the holiday returns cycle, which in years past brought the peak season to a close. However, the ongoing surge in delivery demand in the wake of the COVID-19 pandemic has upended traditional parcel-shipping cycles, forcing shipping and carriers to operate in what has become known as a “perpetual peak.”
