The FedEx program will accept unboxed, unlabeled returns, then consolidate returned items and ship them back to merchants.
FedEx Corp. said Monday it will launch a parcel returns consolidation program that will allow returned items to be dropped off without the products being boxed or labeled.
Under the program, FedEx Consolidated Returns, consumers can bring returned items with a QR code to any of the 2,000 locations operated by FedEx Office, the company’s storefront retail operation. At each location, FedEx will consolidate and process volumes of returns from multiple merchants. From there, the returns will be delivered to their origin locations using less-than-truckload services.
